Support
Need help with your Dynamics 365 solution? Submit a ticket or check our FAQ below.
Submit a Support Ticket
Frequently Asked Questions
How long does it take to get a response?
We typically respond to support tickets within 24 business hours. Critical Dynamics 365 system issues are prioritized and addressed as quickly as possible.
How long does a typical Dynamics 365 implementation take?
Implementation timelines vary depending on complexity. A standard Business Central deployment typically takes 8-16 weeks, while CRM implementations can range from 6-12 weeks. We'll provide a detailed timeline during the planning phase.
Do you provide training for our team?
Yes, user training is included in all our implementation projects. We provide hands-on training sessions tailored to each user role, along with documentation and follow-up support to ensure confident adoption.
Can you integrate Dynamics 365 with our existing systems?
Absolutely. We specialize in integrating Dynamics 365 with third-party systems, legacy databases, and other cloud services using APIs, Power Automate, and custom connectors.
What are your support hours?
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (AST). Emergency support for critical Dynamics 365 system issues is available outside these hours.
How do I report a billing issue?
Select "Billing & Payments" as the category when submitting your ticket, or email us directly at support@centrycsolutions.com.